Lead the strategic direction of the organisation’s people systems landscape, focusing on optimisation, automation, and future capability rather than day-to-day administration. This role identifies improvement opportunities, enhances data quality, and reduces manual effort, while shaping a forward-looking people technology roadmap aligned to business and People strategy. Partnering with People Operations, IT, and key stakeholders, it provides expert advice on systems, investment priorities, and technology decisions to ensure people systems enable growth and better workforce outcomes.
Please note: this role is a 12 month fixed term contract opportunity.
How You Will Contribute
• Conduct end-to-end review of the people systems landscape, assessing integration, data quality, user experience, and overall system health
• Map and maintain current system architecture, identifying gaps, risks, and inefficiencies across platforms (e.g. Pay Global, PageUp, ServiceNow, Dayforce)
• Analyse recurring issues and manual workarounds to uncover opportunities for automation and process improvement
• Develop and maintain a forward-looking people technology roadmap aligned to business and People strategy
• Translate workforce and business needs into clear technology requirements and investment priorities
• Research emerging HR tech trends and vendor capabilities to inform strategic decision-making
• Build business cases for system enhancements, upgrades, and replacements, including cost and benefit analysis
• Drive automation and continuous improvement initiatives to reduce manual effort and improve data accuracy
• Lead or support delivery of digital solutions including workflows, low-code/no-code tools, and system integrations
• Champion self-service capability across people systems to enhance employee and manager experience
• Own strategic vendor relationships and partner with IT on system governance, architecture, and integration
• Represent People Operations in technology forums and contribute to enterprise-level decisions
• Oversee external implementation partners and consultants to ensure quality delivery and value
• Build system capability across the People team through guidance, training, and accessible resources
Capabilities We Value
• Extensive HRIS/people systems experience in complex environments
• Proven experience improving HR/payroll systems and processes
• Experience with technology roadmaps and business cases
• Strong understanding of system integration and data flows and vendor and external partner management experience
• Retail/workforce management experience highly regarded
• Strong HR/payroll systems architecture knowledge
• Ability to assess technology for business fit and value
• Advanced Microsoft 365 skills (Excel, Power Automate, SharePoint)
• Experience with automation and low-code/no-code tools
• Understanding of data governance and master data management
• Strong strategic thinking and problem-solving skills
• Analytical, with comfort operating in ambiguity
• Strong communicator and stakeholder influencer
• Self-directed and able to manage priorities independently
What We Offer
- Flexible work arrangements to support work life balance
- Bi-annual product allowance, access to sample sales and 40% discount for you and your immediate family across all CRG brands
- Flex your leave your way, including birthday leave, volunteer leave, personal leave and more
- Access to health and wellbeing support, including Health Insurance, 24/7 EAP counselling and financial advice services.
- 18 weeks paid parental leave program for eligible employees with return-to-work clothing allowance
- Internal career opportunities across our portfolio brands
- Annual learning calendar to support your ongoing development
- Support meaningful community and charity partnerships across our brands, including OCRF, Our Watch, First Nations Reconciliation, Movember, Red Cross and Landcare
Who We Are
Country Road Group is one of Australia’s leading lifestyle brand houses, home to an iconic portfolio including Country Road, Trenery, Witchery, Mimco and Politix. United as One Team, we work collaboratively across our brands to create exceptional product and meaningful experiences for our customers. We are Courageously Curious, exploring new ideas, perspectives and ways of working, and Driven by Purpose to make a positive impact- on our customers, our communities and each other. We’re proud to foster an inclusive culture where everyone feels they belong, can be themselves, and has the opportunity to grow.
Recognised as a sustainability leader in Australian fashion, Country Road Group drives positive change through ambitious climate action, ethical sourcing, and responsible product innovation.
Country Road Group acknowledges the Traditional Owners of Country throughout Australia and recognises their continuing connection to lands, waters and communities. We pay our respects to Aboriginal and Torres Strait Islander cultures and to Elders past and present.
We’re committed to inclusion and accessibility. If we can support you with any adjustments at any stage, please let us know.
Country Road Group is an equal opportunity employer committed to providing a working environment that embraces and values diversity and inclusion. If you have any support or access requirements, we encourage you to advise us at time of application to assist you through the recruitment process.