As the Strategic Customer Insights Specialist, you will own end to end delivery of allocated strategic customer growth opportunities for CRG and the brands by conducting analysis, collaborating cross-functionally and interpreting the results. Being an expert in CRG’s customer segmentation, you will create clear, actionable recommendations with implementation plans. Additionally, you will coach, mentor and informally manage more junior team members.

How You Will Contribute

• Own the end-to-end delivery of allocated strategic customer growth opportunities - frame the problem, form a hypothesis, conduct the analysis, collaborate cross-functionally, interpret the results, estimate the size of prize in commercial terms and culminate in clear, actionable recommendations to brands for the opportunity
• Customer opportunities may include topics such as pricing and promotions international expansion, product design process improvements to incorporate feedback, optimising the returns process to balance customer satisfaction with commercial outcomes 
• Identify the need for and lead the work with external agencies on discrete pieces of work where required on niche topics
• Create high-level actionable plans within opportunities to implement the strategic customer growth opportunities and partner with relevant teams to handover to implementation, ensuring change is actioned/embedded with buy in
• Independently perform ad-hoc pieces of analysis on customer topics to meet the needs of the Group and brands
• Contribute to the preparation of ELT/Board reporting on the Customer and on C&D.

Capabilities We Value 

• Experience in a top-tier strategy consulting or strategy team at a high performing organisation
• Strategic background, with structured problem-solving skills and a curious mindset
• Leadership and people development skills 
• Strong communication and interpersonal skills
• Strong analytical skills to interrogate data, spot opportunities, synthesise the data and turn into actionable recommendations
• Experience working with stakeholders at mid-senior level (up to ‘Head of’) of the organisation and occasionally presenting full presentations at senior levels (e.g. GM/MD level, ELT). 

What We Offer

• Bi-annual product allowance, access to sample sales and 40% discount for you and your immediate family across all CRG brands
• Flex your leave your way, including birthday leave, volunteer leave, personal leave and more
• Access to health and wellbeing support, including Health Insurance, 24/7 EAP counselling, discounted gym memberships and financial advice services
• 18 weeks paid parental leave program for eligible employees with return-to-work clothing allowance
• Internal career opportunities across our House of Brands
• Annual learning calendar to support your ongoing development
• Support impactful community and charity partnerships across our House of Brands, including OCRF, Our Watch, First Nations Reconciliation, Movember, Red Cross and Landcare.

Who We Are

Country Road Group is one of Australia’s leading lifestyle brand houses, home to an iconic portfolio including Country Road, Trenery, Witchery, Mimco and Politix. United as One Team, we work collaboratively across our House of Brands to create exceptional product and meaningful experiences for our customers. We are Courageously Curious, exploring new ideas, perspectives and ways of working, and Driven By Purpose to make a positive impact - on our customers, our communities and each other. We’re proud to foster an inclusive culture where everyone feels they belong, can be themselves, and has the opportunity to grow.

Recognised as a sustainability leader in Australian fashion, Country Road Group drives positive change through ambitious climate action, ethical sourcing, and responsible product innovation.

We encourage you to explore our Current Opportunities and we look forward to connecting with you!

Country Road Group acknowledges the Traditional Owners of Country throughout Australia and recognises their continuing connection to lands, waters and communities. We pay our respects to Aboriginal and Torres Strait Islander cultures and to Elders past and present.

We’re committed to inclusion and accessibility. If we can support you with any adjustments at any stage, please let us know.