As Australia’s favourite lifestyle brand, beloved around the world, Country Road deliver timeless Australian style that is designed for life and made to last.

The Operations Manager leads the engine room of our retail stores. Day to day, you’re responsible for end-to-end operational excellence, embedding streamlined and efficient processes both front and back of house, ensuring seamless stock flow, efficient operations, and a positive customer experience.

How You Will Contribute

• Lead the team to deliver store operational excellence through effective stock management and loss prevention activities
• Partner with retail management and visual merchandising (VM) to drive a culture of continuous improvement, seeking opportunities to enhance stockroom efficiency, refill processes, merchandise presentation, and stock schedule recommendations.
• Manage daily financial operations including end-of-day reconciliation, banking procedures, and secure cash handling
• Actively maintain a safe place to work for team members and everyone who visits our store with a focus on promoting wellbeing
• Role model Country Road Group (CRG) cultural attributes, to create and consistently build a team experience that encourages learning, ownership and shared success

Capabilities We Value

• A genuine desire to be part of the Country Road Group and alignment with our cultural attributes
• Demonstrates a passion for fashion with a professional personal presentation
• Strong leadership skills in delivering an exceptional customer and team experience
• Ability to manage budgets, interpreting financial reports and generating efficient rosters
• Experience managing the performance, productivity, training and development of a team
• Ability to build and maintain customer relationships by delivering exceptional customer service

What We Offer

• Competitive Operations Manager salary reflective of the scope of responsibilities
• An attractive roster designed to support work-life balance and sustainable leadership
• Generous annual product allowance of $1,400
• 40% discount across all Country Road Group brands
• Corporate partnerships to support your health and wellbeing
• 18 weeks paid parental leave program for eligible employees with return-to-work clothing allowance
• Access to internal career opportunities across our retail brands and Support Centre.
• Annual learning calendar and ongoing development to support your career growth

Who We Are

Country Road Group is one of Australia’s leading lifestyle brand houses, home to an iconic portfolio including Country Road, Trenery, Witchery, Mimco and Politix. United as One Team, we work collaboratively across our House of Brands to create exceptional product and meaningful experiences for our customers. We are Courageously Curious, exploring new ideas, perspectives and ways of working, and Driven by Purpose to make a positive impact—on our customers, our communities and each other. We’re proud to foster an inclusive culture where everyone feels they belong, can be themselves, and has the opportunity to grow.

Recognised as a sustainability leader in Australian fashion, Country Road Group drives positive change through ambitious climate action, ethical sourcing, and responsible product innovation.

We encourage you to explore our Current Opportunities and we look forward to connecting with you! 

Country Road Group acknowledges the Traditional Owners of Country throughout Australia and recognises their continuing connection to lands, waters and communities. We pay our respects to Aboriginal and Torres Strait Islander cultures and to Elders past and present. 

We’re committed to inclusion and accessibility. If we can support you with any adjustments at any stage, please let us know.