Country Road Group has an opportunity for a Receptionist/Administrator to join our team at the OFC (Omni Fulfilment Centre) in Truganina. We are proud we can offer excellent career opportunities in a flexible, safe and friendly environment. Reporting to the Site Manager, you will be a key point of contact and greet all internal and external visitors in person or via phone in a friendly and helpful manner, listening to their needs and determining the best route for their enquiry. You will also be responsible for the warehouse facilities setup and ongoing operations including coordinating office staff and activities.

Please note this is a contract role until August 2027.

Key Accountabilities

• Reception duties
• Meet and greet external visitors 
• Maintain the visitors log and ensure that all visitors are signed in and provided a visitor's pass
• Answer all incoming phone calls and directing as needed
• Providing administration support to the OFC management team
• Manage new starter/external contractor inductions and orientations programmes
• Assist with coordinating training sessions/ new policies and procedures
• Assist with the OH&S, First Aid and Fire Warden coordination
• Assist with recruitment requirements and processes
• Update noticeboards and prepare and distribute site communications
• Book and coordinate meetings and related tasks
• On site contact person for maintenance/ suppliers/ external clients
• Enter data and maintain time sheets
• Complete operational/ labour reporting on a regular basis
• Manage the daily incoming and outgoing mail processing
• Manage the OFC office budget and associated financial budget spreadsheets
• Invoice reconciliation, validations approval and payment processing
• Assist with coordinating office staff and warehouse activities
• Proactively maintain cleanliness and presentation of the reception area, site café and meeting rooms
• Other ad hoc administration tasks including ordering stationery, filing, budget tracking, meeting minutes etc.

Key Capabilities 

• Previous experience as a receptionist or customer facing role within a fast-paced environment
• An understanding of a retail fashion business or warehouse environment
• A proactive approach with a strong focus on customer service
• Excellent written and verbal communication skills
• Solutions focused and has the ability to multitask and prioritise
• Intermediate computer skills including proficiency in the Microsoft suite of packages is essential

Why work for CRG?

The Country Road Group is one of Australasia’s largest Lifestyle Brand Houses comprising of iconic brands such as Country Road, POLITIX, Trenery, Witchery and MIMCO. Here are some of the great things we offer:

• Generous employee discounts across our House of Brands
• Seasonal clothing allowance
• An additional day of leave for your birthday
• An Industry leading Parental Leave Program
• Flexible working arrangements to support work/life balance
• Annual learning calendar to support the ongoing development of our team
• Support community partnerships across our Corporate Social Responsibility Program
• We are committed to operating ethically, sustainably, and responsibly.

Who We Are

Country Road Group is one of Australia’s leading lifestyle brand houses, home to an iconic portfolio including Country Road, Trenery, Witchery, Mimco and Politix. United as One Team, we work collaboratively across our brands to create exceptional product and meaningful experiences for our customers. We are Courageously Curious, exploring new ideas, perspectives and ways of working, and Driven by Purpose to make a positive impact- on our customers, our communities and each other. We’re proud to foster an inclusive culture where everyone feels they belong, can be themselves, and has the opportunity to grow. 

Recognised as a sustainability leader in Australian fashion, Country Road Group drives positive change through ambitious climate action, ethical sourcing, and responsible product innovation. 

Country Road Group acknowledges the Traditional Owners of Country throughout Australia and recognises their continuing connection to lands, waters and communities. We pay our respects to Aboriginal and Torres Strait Islander cultures and to Elders past and present.  

We’re committed to inclusion and accessibility. If we can support you with any adjustments at any stage, please let us know.