Customer Strategy Manager - Country Road Group
Job No.: 997041
Location: Melbourne - CBD & Inner
Job type: Full-Time
Country Road Group (CRG) is embarking on transformation to position itself for growth, leveraging our scale, capabilities and culture as a House of Brands. We are investing in new and existing capabilities and have a number of exciting opportunities available.
We have an exciting Customer Strategy Manager role which internally is known as the Strategic Customer Insights Manager, which will define customer strategies for CRG. Leading a team, you will identify, problem solve, analyse and make recommendations on strategic customer growth opportunities that will grow revenue, profit and any other key metrics. As an expert in CRG’s customer segmentation you will use this knowledge to identify customer growth opportunities.
Key Accountabilities
Champion a culture of curiosity, innovation, and data-driven decision-making across the business, empowering teams to leverage customer insights in shaping their strategies and actions
Lead a team to problem solve the strategic customer growth opportunities Group.
Identify the need for, choose and work with external agencies where required on niche topics and/or for advanced POV
Lead a team to create high-level actionable plans within and across opportunities to implement the strategic customer growth and partner with relevant teams to handover to implementation, ensuring change is actioned/embedded with buy-in
Be an expert in and use CRG’s customer segmentation and brand equity reporting to identify strategic customer growth opportunities.
Own/coordinate preparation of ELT/Board reporting on the Customer and on C&D within the team and with others in C&D
Key Capabilities
Relevant Bachelor degree (e.g. Commerce, Economics, Finance, Engineering, Science (e.g. mathematics, statistics), Law).
experience in a top-tier strategy consulting or strategy team at a high performing organisation.
Some of this experience gained within top-tier management consulting (Bain, McKinsey, BCG). Will also consider mid-tier consulting (e.g. LEK, AT Kearney) or consulting divisions of top-tier accounting firms (Deloitte, EY, KPMG, PwC), or a corporate strategy team.
Strategic background, with structured problem-solving skills and a curious mindset.
Leadership and people development skills
Strong communication and interpersonal skills
Strong analytical skills to interrogate data, spot opportunities, synthesise the data and turn into actionable recommendations.
Experience engaging with stakeholders at the ‘Head of’ to GM/MD level and regularly presenting to ELT.
Why work for CRG?
The Country Road Group is one of Australasia’s largest Lifestyle Brand Houses comprising of iconic brands such as Country Road, POLITIX, Trenery, Witchery and MIMCO. Here are some of the great things we offer:
Generous employee discounts across our House of Brands
Seasonal clothing allowance
An additional day of leave for your birthday
An Industry leading Parental Leave Program
Flexible working arrangements to support work/life balance
Annual learning calendar to support the ongoing development of our team
Support community partnerships across our Corporate Social Responsibility Program
We are committed to operating ethically, sustainably, and responsibly.
Country Road Group is an equal opportunity employer committed to providing a working environment that embraces and values diversity and inclusion. If you have any support or access requirements, we encourage you to advise us at time of application to assist you through the recruitment process.
Country Road Group prefers to manage all sourcing directly, please submit your applications to this role if you are interested. Please note introductions via agency will not be accepted.
Closing date: 18 Dec 2024 for applications
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