Careers at Country Road Group

Careers at Country Road Group

We seek only the best candidates who are passionate brand ambassadors and determined to contribute to our team's performance. We are always on the look-out for dedicated, fashion forward and like-minded individuals!

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Marketplace Operations Coordinator - Country Road Group

Apply now Job no: 1000920
Work type: Full-Time
Location: Melbourne - CBD & Inner
Categories: IT, Operations

At Country Road Group, our Group Functions sit at the heart of our Brands, driving the success of our iconic brands and enabling them to do what they do best. Working across the business, you will play a vital role in shaping how we operate, grow, and innovate, bringing our strategy to life.

An exciting opportunity has become available for a Marketplace Operations Coordinator to support the growth and day-to-day operations of Country Road Group's Marketplace across our portfolio of iconic brands. 

Reporting to the Marketplace Manager, you will play a key role in supporting seller onboarding, maintaining catalogue quality, monitoring marketplace performance, ensuring a seamless experience for both sellers and customers. 

How You Will Contribute 

  • Support seller onboarding and integration activities, ensuring product data, imagery, pricing and inventory meet CRG standards. 

  • Monitor marketplace performance, including service levels, order fulfilment, shipping compliance and returns. 

  • Maintain catalogue quality by auditing product listings and resolving content issues. 

  • Prepare marketplace reporting and assist with trade and performance analysis. 

  • Act as an operational point of contact for sellers, providing support and guidance on best practice. 

  • Partner with eCommerce, Technology and Logistics teams to drive operational efficiency and continuous improvement. 

Capabilities We Value 

  • Experience in eCommerce, digital retail or marketplace operations. 

  • Experience working with marketplace or dropship models including seller onboarding, fulfilment models, and operational dependencies that impact sales and customer experience. 

  • Strong attention to detail and ability to manage multiple priorities. 

  • Analytical mindset with confidence working with data and reporting. 

  • Excellent communication and stakeholder management skills. 

  • Proactive, organised and passionate about delivering great customer experiences  

What We Offer 

  • Flexible work arrangements to support work life balance 

  • Bi-annual product allowance, access to sample sales and 40% discount for you and your immediate family across all CRG brands 

  • Flex your leave your way, including birthday leave, volunteer leave, personal leave and more 

  • Access to health and wellbeing support, including Health Insurance, 24/7 EAP counselling and financial advice services. 

  • 18 weeks paid parental leave program for eligible employees with return-to-work clothing allowance 

  • Internal career opportunities across our House of Brands 

  • Annual learning calendar to support your ongoing development 

  • Support meaningful community and charity partnerships across our House of Brands, including OCRF, Our Watch, First Nations Reconciliation, Movember, Red Cross and Landcare 

Who We Are 

Country Road Group is one of Australia’s leading lifestyle brand houses, home to an iconic portfolio including Country Road, Trenery, Witchery, Mimco and Politix. United as One Team, we work collaboratively to create exceptional product and meaningful experiences for our customers. We are Courageously Curious, exploring new ideas, perspectives and ways of working, and Driven by Purpose to make a positive impact- on our customers, our communities and each other. We’re proud to foster an inclusive culture where everyone feels they belong, can be themselves, and has the opportunity to grow. 

Recognised as a sustainability leader in Australian fashion, Country Road Group drives positive change through ambitious climate action, ethical sourcing, and responsible product innovation. 

We encourage you to explore our Current Opportunities, and we look forward to connecting with you! 

 

Country Road Group acknowledges the Traditional Owners of Country throughout Australia and recognises their continuing connection to lands, waters and communities. We pay our respects to Aboriginal and Torres Strait Islander cultures and to Elders past and present.  

 

We’re committed to inclusion and accessibility. If we can support you with any adjustments at any stage, please let us know. 

Advertised: AUS Eastern Standard Time
Applications close: AUS Eastern Standard Time

Country Road Group is an equal opportunity employer committed to providing a working environment that embraces and values diversity and inclusion. If you have any support or access requirements, we encourage you to advise us at time of application to assist you through the recruitment process.

Country Road Group prefers to manage all sourcing directly, please submit your applications to this role if you are interested. Please note introductions via agency will not be accepted.

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